PREAMBLE
These general terms and conditions of sale (hereinafter "GTC") govern the relationship between users of the official LAGRANGE brand website (www.lagrange.fr/) (hereinafter "the Customers") and LAGRANGE SAS company, defined below. LAGRANGE SAS company, with a capital of 1,000,000.00 euros, registered in the Lyon Trade and Companies Register under number 332 642 081, whose intra-community VAT number is FR 21 955 513 247, has its registered office at 17 Chemin de la Plaine, ZA Les Plattes CS 30228, 69390 Vourles (France).
LAGRANGE is a French manufacturer of small household appliances established since 1955. It designs, develops and markets quality products associated with a strong image of originality, innovation, robustness and design. We sell small household appliances, accessories, spare parts and food consumables through the Lagrange.fr website (www.lagrange.fr/).
ARTICLE 1. DEFINITIONS
The terms below should be understood, for the purposes hereof, as the definitions assigned to them. They are defined in the same way in singular and plural form.
- Product: Range of products offered for sale by the seller to its Customers through the Website: Waffle makers & crepe makers, Grills & planchas, Raclettes & fondues, accessories and spare parts...
- T&Cs: These General Terms and Conditions of sale established by the Seller and governing all contracts concluded with its Customers.
- Customer - Consumer: The Customer is understood as a consumer within the meaning of the Consumer Code if they are a natural person and place the Order for purposes that do not fall within their commercial, industrial, artisanal, liberal, or agricultural activity.
- Order: Customer's request to the Seller specifying the Product(s) they wish to purchase.
- Customer Account: Identification space allowing the Customer to place an Order.
- Data: All personal information provided by the Customer and collected by the Seller during the Order for the purposes of the sale.
- Parties: The Seller and the Customer are both Parties to the sales contract concluded via the Website, within the meaning of the General Terms and Conditions of Sale.
- Website: The Seller's Website, offering the sale of Products and through which Orders are placed, namely: https://lagrange.fr/
- Seller: The company LAGRANGE SAS defined above, offering the online sale of Products through its Website.
ARTICLE 2. SCOPE OF APPLICATION
These General Terms and Conditions of Sale (referred to as "T&Cs") are applicable to all sales concluded by LAGRANGE with its internet customers (hereinafter "the Customers") through the Website, regardless of the country from which the Customer accesses the Website. By using the Website, the Customer confirms having read and accepted these T&Cs.
These General Terms and Conditions of Sale prevail over all other general or specific conditions not expressly agreed to by LAGRANGE prior to the Order.
Validating the Order on the Website implies unconditional acceptance of these Terms and Conditions in their version in force on that date and the conclusion of a binding contract (hereinafter "Contract"). Any deviation from or clause contrary to these Terms and Conditions will only be valid if it has been previously negotiated and accepted in writing by LAGRANGE.
The Contract determines the rights and obligations of LAGRANGE and Customers (together "the Parties", individually "the Party") within the framework of the various terms of sale of the Products. The provisions of the Contract are exclusive of all others. They cancel and replace all proposals, agreements or protocols and prevail over all other communications between the Parties, relating to the subject matter of the Contract, whether made during its execution or not.
Orders are also processed in accordance with the Protection and collection of personal data conducted by LAGRANGE. The Customer can review the Personal Data Collection and Confidentiality Policy via the Website.
These Terms and Conditions may evolve and any purchase implies acceptance of the latest Terms and Conditions in force at the time of purchase. LAGRANGE reserves the right to adapt or modify these Terms and Conditions at any time, which will be applicable on the day of the Order placed by the Customer. The Customer is invited to read the Terms and Conditions in force during each Order placement.
ARTICLE 3. PRE-CONTRACTUAL INFORMATION
The Customer acknowledges having been informed before validating the Order on the Website, in a legible and comprehensible manner, of these General Terms and Conditions of Sale and all legal information, particularly information regarding:
- The essential characteristics of the Products,
- The price of the Products and ancillary costs
- The date or deadline by which LAGRANGE can deliver the Products subject to the provisions of Article 6 of these General Terms and Conditions of Sale,
- Information regarding LAGRANGE's identity, postal address, telephone and electronic contact details,
- The existence and implementation procedures of legal warranties, particularly the legal warranty of conformity and the legal warranty against hidden defects, and any commercial warranties
- The possibility of using conventional mediation in case of dispute under the conditions provided by the Consumer Code,
- The Customer's potential right of withdrawal, its conditions, the deadline and methods for exercising this right, as well as the standard withdrawal form.
ARTICLE 4. ORDERS
4.1 GENERAL TERMS OF USE OF THE WEBSITE
The Website has been set up to allow the presentation of its products and, where applicable, the placing of Orders by Customers. When placing an Order, the Customer has the option to create a Customer Account or proceed with an instant Order.
To do this, the Customer must complete the form by providing information related to their identity, including:
- Last name and first name;
- A precise address, which will be the default delivery address;
- An email address;
- An operational phone number.
The Customer is responsible for the information provided during the Order, particularly the specified delivery address. LAGRANGE cannot be held responsible for any transport damage related to an incorrectly provided address, and the costs incurred for return shipping will be at the Customer's expense. The Customer must be 18 years of age or older to place an Order.
Customers who do not wish to be subject to commercial prospecting by telephone can register free of charge on the telephone solicitation opt-out list, Bloctel (www.bloctel.gouv.fr).
In the case where the Customer has created a Customer Account and fills out the form with the above information, the Customer determines a password associated with their email address, which they are responsible for keeping and maintaining strictly confidential. LAGRANGE cannot be held responsible, without fault on its part, for the use of the Customer Account by a third party.
For any order, the Customer will be invited, if applicable, to connect to their Customer Account. In case of forgotten password, the Customer can reset it. The Customer's placed orders will remain recorded in this space. The Customer will also be able to access electronic messages exchanged with LAGRANGE.
The Customer can modify their personal information at any time by logging into their Customer Account.
When placing an order, a virtual shopping cart allows the Customer to know (i) all the Products selected for purchase, (ii) the details of prices related to these Products and their Order. After validating the order, the Customer receives order details at the email address provided in the Customer Account (Product(s) ordered, total order amount, payment made or due, estimated waiting time, ...).
They can also access their Order history on their Customer Account. The Customer Account allows the Customer to contact LAGRANGE for any complaint, question, etc. The Customer can also contact LAGRANGE directly via the Contact form on the Website.
The Customer agrees to use the Website and their Customer Account solely for the purpose of potentially purchasing Products.
4.2 PLACING THE ORDER
The Customer logs into their Customer Account, or if applicable makes an instant order, and selects on the Website the Product(s) they wish to purchase, in the desired quantity within the limit of available stock.
The prices displayed on the Website are the applicable prices in effect at the time of the Customer's Order. After placing the order, the price is firm and cannot be modified.
The Customer can, at any time and before payment validation, review their Order to know its content by checking their virtual shopping cart. Through this means, the Customer can make any useful modification to their Order, by adding or removing Products, until validation.
The Customer must indicate the delivery address for the Order, which will be carried out according to the terms provided in Article 6 of these Terms and Conditions. At the same time, they specify the payment terms, according to the conditions provided in Article 5.
Products are available in the online catalog at Lagrange.fr with a button allowing addition to the cart. Photographs, texts, graphics, and technical specifications are the property of LAGRANGE. Due to web constraints - particularly the low resolution of images and colors that may be altered by the screen - we cannot be held responsible for minor differences between the contractual product and the delivered product.
Product availability is shown on product pages with "In stock" or "Temporarily out of stock" notices. In case of multiple simultaneous orders, an unreported stock shortage may occur. The unavailability of a Product due to stock shortage or removal from the catalog will not result in cancellation of the overall order, but only of the mentioned item.
Validation of the Order assumes that the Customer has previously read the T&Cs, accepted them, and has full legal capacity to do so. The Order is firm upon validation. The Customer is responsible for the information provided during the placement of their Order once validated.
LAGRANGE proceeds with the acceptance of the Customer's Order subject to available stock.
4.3 MODIFYING AN ORDER
If your cart on the Lagrange.fr website is not validated: it is possible to modify the quantity of items or remove items directly in your cart. You can add new Products by continuing to browse, your cart is automatically saved.
In the case of a validated cart (payment completed and receipt of an order confirmation email), the Order can no longer be modified. If your Order has not yet been prepared, you can call customer service to cancel your Order and place a new one with the desired items. If your Order is being prepared by our logistics service or has been shipped, the Order can no longer be modified. We advise you to refuse the package upon delivery if you wish to completely modify your Order. If you wish to cancel only part of your Order, receive the package and exercise your right of withdrawal. This will be refunded upon receipt and verification of the Products in our warehouses.
4.4 ORDER VALIDATION
The validation of an Order takes place after the validation of the cart, the choice of delivery method and address, the verification of the Order summary, the acceptance of the Terms and Conditions, the choice of payment method and the validation of the payment method.
You will then receive an order confirmation on screen and via email. If you have not received an email, please check your spam folder and ensure that the bank payment has been completed. You will then receive notifications when the Order goes into preparation, and when the Products are shipped.
Proof of electronic communications, Orders, and payments made by Customers may be provided by information contained in LAGRANGE's computer records. The Customer acknowledges the validity and probative force of electronic exchanges and records kept by LAGRANGE and admits that these elements receive the same probative force as a handwritten signed document under Law No. 2000-230 of March 13, 2000, adapting the law of evidence to information technologies and relating to electronic signatures.
In accordance with Article L. 213-1 of the Consumer Code, LAGRANGE archives contracts concluded electronically for an amount exceeding 120 euros for a period of ten years from the delivery of the Products. The Customer can obtain a copy of their contract by contacting our consumer service: conso@lagrange.fr
A detailed invoice is sent by LAGRANGE to the Customer upon delivery of the Product(s) by email and made available in their customer area via the "my account" space.
ARTICLE 5. FINANCIAL CONDITIONS
5.1. PRICE DETERMINATION
The prices of Products distributed by LAGRANGE are those shown on the Website. Prices expressed in euros include all taxes (VAT) including eco-contribution, excluding possible shipping costs. Consequently, any change in applicable VAT will be reflected in the Product prices. They take into account any applicable reductions on the day of the Order.
The prices displayed on the Website are those in effect and are subject to change at any time; any price change cannot under any circumstances engage the responsibility of LAGRANGE towards the Customer. The price used in case of refund will be the one recorded in the customer's order. However, it is expressly reminded that the placement of the Order by the Customer makes the price firm.
5.2. PAYMENT TERMS
The Customer proceeds with the payment of the Order in cash payment. This payment can be made by bank transfer or by installment payment via Oney Bank. If payment is received while the Product is out of stock or unavailable, LAGRANGE commits to offer the customer a similar Product meeting the Customer's expectations. Otherwise, the Customer will be refunded the full amount charged.
In case of late payment, the Order shipment will be suspended, and if no payment has been recorded after the expiration of a fifteen-day period, LAGRANGE may cancel the Product Order.
Cash payment on order date:
Payment is due immediately upon Order, by credit card. Payments are fully secured through Payplug's SSL and 3-D Secure protocol (Banque Populaire). This protocol aims to identify the cardholder to limit fraudulent use of cards. You may be asked to confirm the purchase through a code sent to your mobile phone or a secret question. This protocol may reject your payment if the cardholder's authentication has not been validated. We invite you to contact your bank to continue the payment in such cases.
After verifying this information, the payment of the Order amount is immediate and the Order is validated. In case of rejected payment or transaction failure, the Order is automatically canceled.
Split payment via Oney:
Payment of your Order in 3 or 4 installments by credit card from €100 of purchases up to €3000 with Oney Bank. Our partner Oney Bank offers you a financing solution called 3x 4x Oney, which allows you to pay for your purchases in 3 or 4 installments with your credit card. Oney Bank's general terms and conditions apply to this payment method. Oney's legal notices are accessible here.
ARTICLE 6. PRODUCT DELIVERY
6.1. DELIVERY CONDITIONS
LAGRANGE commits to fulfill Customer Orders to the greatest extent possible and provide deliveries as quickly as possible, subject to the Customer placing Orders according to the terms set out in the General Terms and Conditions of Sale.
Shipping fees may be charged in addition. Delivery to Colissimo pickup points is free for any order over €50 including tax. Below this amount and/or if the Customer chooses a different delivery method (Colissimo home delivery or Chronopost express home delivery), shipping fees are set based on the order amount as mentioned below.
All deliveries are made in metropolitan France, Belgium, Germany and the Netherlands; no delivery can be made to the French overseas departments and territories, other European countries, or internationally. PO box addresses and APO military addresses are not accepted.
| Delivery method | Timeframes | Amount including VAT of the order |
Shipping costs including tax according to destination | |||||
|---|---|---|---|---|---|---|---|---|
| France1 | Belgium | Germany | Netherlands | Spain | Italy | |||
| Delivery to pick-up point Colissimo |
3 to 5 Business days | < €50 | $5.93 | €6.99 | €8.99 | €8.99 | €10.99 | €10.99 |
| > €50 | FREE | FREE | FREE | FREE | FREE | FREE | ||
| Home delivery Colissimo |
3 to 5 Business days | < €50 | €6.99 | $11.87 | $14.25 | $14.25 | €13.99 | €13.99 |
| > €50 | $2.37 | €3.99 | €5.99 | €5.99 | €7.99 | €7.99 | ||
| Express delivery to pickup point Chronopost |
1 Business day(2) | < €50 | €6.99 | Not available | Not available | Not available | Not available | Not available |
| > €50 | $2.37 | |||||||
| Express home delivery Chronopost |
1 Business day(2)(3) | < €50 | $14.25 | €14.99 | €16.99 | €16.99 | €18.99 | €18.99 |
| > €50 | €6.99 | $11.87 | $14.25 | $14.25 | €13.99 | €13.99 | ||
(1) Metropolitan France only.
(2) Subject to an order placed before 11am.
(3) Extended to 2 business days for international deliveries (Belgium, Germany, Netherlands).
Products from the same Order are generally grouped together but may be subject to being split into several shipments due to logistical constraints (product size, delivery time, geographical location of warehouses, etc.). This splitting of the Order will not result in additional costs to the Customer.
LAGRANGE makes its best efforts to deliver Orders within the delivery times indicated on the Website when placing the Order. The delivery time indicated runs from the date of Product availability as mentioned in each Product sheet.
The Customer's attention is drawn to the fact that in case of reception of the Product by a third party (building concierge, reception desk at the workplace...), they receive it in the name and on behalf of the Customer. It is therefore up to the Customer to ask this third party to be vigilant about following the usual precautions and remind them to give the received Product(s) the same care as if they were personally intended for them.
In case of absence at reception or if the nature of the address was not indicated at the time of order, LAGRANGE reserves the right to deliver to the Customer again, subject to possible additional costs to be borne by the Customer.
In any case, delivery within the timeframe can only occur if the Customer has fulfilled their obligations, in accordance with the provisions of Article 5 of these General Terms and Conditions of Sale.
Similarly, redelivery charges will be due by the Customer in case of incorrect address provided during the Order.
6.2. DELIVERY DELAY
The Customer is invited to report any delay by contacting LAGRANGE's customer service via the Website.
However, the Customer expressly acknowledges that under no circumstances can LAGRANGE be held responsible for failure to meet announced delivery times (non-performance or delay in performance) in the event of circumstances beyond its control and/or resulting from the act of a third party or force majeure.
Force majeure is understood as any facts or circumstances beyond the control of the parties and which cannot be prevented by them, despite all reasonably possible efforts. The following events are considered cases of force majeure or fortuitous events, without being limited to: blockage of transport or supply means, border closures, customs detention, natural disasters, earthquakes, fires, storms, floods, lightning, shutdown of telecommunication networks or difficulties specific to telecommunication networks external to Customers, war, internal strike, transportation interruption, lack of raw materials, or any serious accident stopping or reducing manufacturing.
In the event of the occurrence of one of the aforementioned events, the Party invoking it must inform the other of its occurrence or disappearance. The Parties will examine together the conditions under which the execution of the contract can be continued. In the event of force majeure lasting more than three months, the Party subject to force majeure is authorized to terminate the Contract by notification delivered to the other Party, by registered letter with acknowledgment of receipt.
Force majeure cannot be invoked to prevent or delay the execution of a payment obligation.
Delivery delays cannot justify refusal of goods, order cancellation, or delay compensation except in accordance with the applicable legal framework.
6.3. PRODUCT RECEPTION
When the Product(s) are delivered, the Customer is required to carry out the legal reception. The Customer is informed that taking possession of the Product transfers the risks. Therefore, LAGRANGE invites the Customer to verify (or have verified by the authorized representative who receives) the apparent condition of the Product(s) upon delivery, before signing the delivery note, in accordance with the recommendations of the DGCCRF.
At the slightest problem upon receipt, it is essential that the Customer either refuses the Product(s) or keeps the Product(s) in the condition in which it/they were delivered (including accessories, instructions, packaging, and outer packaging).
It is essential that the Customer indicates any relevant reservations clearly and precisely on the delivery note, in accordance with DGCCRF recommendations.
The Customer is similarly required to verify, before signing the delivery note, that their Order is complete.
The Customer must therefore refuse the package from the carrier in case of damage, missing items, or non-conformity. These reservations must be confirmed to the carrier by Registered Letter with Acknowledgment of Receipt within a maximum period of 48 hours. A copy of this letter must be sent to LAGRANGE within the same timeframe. Failure to complete these formalities causes the recipient to lose all recourse against the carrier and renders any subsequent claim against LAGRANGE unenforceable.
If the delivered Product(s) do not correspond to the Order, the Customer is required to return the delivered Order, duly accompanied by the invoice. The costs related to this return are borne by LAGRANGE subject to the provisions of these General Terms and Conditions of Sale. The Product(s) must be new, intact, and returned in their original packaging. It will be the Customer's responsibility to inform LAGRANGE and provide by any means evidence of the defects or anomalies noted.
The Customer is reminded that if the carrier did not allow them to verify the condition of the package, they must inform them by registered letter of any defects found. In any case, the Customer is reminded that the mention "subject to unpacking" has no legal value and does not allow them to establish that damages existed.
ARTICLE 7. PRODUCT RETURNS
Any return can only be made with prior written agreement from LAGRANGE, and Products must be in perfect condition, in their original packaging and show no signs of damage or use. LAGRANGE reserves the right to refuse any improperly returned Products and will charge the Customer for return shipping costs without this agreement.
7.1. RIGHT OF WITHDRAWAL FOR CONSUMER CUSTOMERS
For Orders placed on the Website, in accordance with the provisions of the Consumer Code, the consumer Customer has a period of 14 clear days to exercise their right of withdrawal without having to justify reasons or pay penalties, with the exception of return shipping costs which are not covered by LAGRANGE.
A withdrawal form is made available to the Customer in Appendix 2 of these T&Cs.
The period runs from receipt for goods. The right of withdrawal can be exercised by contacting LAGRANGE in writing at conso@lagrange.fr, who will provide the return procedure. It is necessary to wait for validation from our services before proceeding with the return of Products. Products must be returned in their original condition with packaging, accessories and instructions intact so they can be resold as new. Otherwise, the refund may be reduced. The invoice available on the Website must be included.
Only the price of the Product(s) purchased and standard delivery charges are refunded; return shipping costs always remain the responsibility of the Customer.
7.2. OTHER CASES
Outside of the withdrawal period, the Product cannot be returned except for manufacturing defects in accordance with our general warranty conditions.
Thus, any Product that has been subject to reservation upon receipt must be returned to LAGRANGE by the Customer within 7 days of receipt and in its original condition. Return costs are borne by LAGRANGE.
When the Customer has demonstrated the existence of hidden defects in the Product, or a defect covered by the Customer's legal warranty, it may be returned after acceptance by LAGRANGE. The return costs will then be at the Customer's expense. Repair will also be due for direct, personal, and certain damages resulting from Product defects.
To do this, the Customer contacts LAGRANGE, who will inform them of the procedures and timeframes to proceed with (i) an exchange or (ii) a repair or (iii) a refund. The replacement or repair is carried out as quickly as possible.
After-sales service is only offered subject to compliance with the provisions herein.
The customer can obtain any additional information by contacting customer service:
- By email: conso@lagrange.fr
- By phone: 04 78 86 40 40
- By mail: Lagrange, Consumer Service: 17 Chemin de la Plaine, 69390, Vourles, France.
ARTICLE 8. PROTECTION OF PERSONAL DATA
LAGRANGE SAS and its service providers protect user data and have implemented procedures meeting the transparency expectations and right to be forgotten integrated into the General Data Protection Regulation. All of LAGRANGE 's commitments regarding data protection can be consulted at this link.
For the proper execution of the Order, the Customer provides information relating to their identity and falling under Personal Data. This Data constitutes personal data within the meaning of Law No. 78-17 of January 6, 1978, as amended by Law No. 2004-801 of August 6, 2004, and the General Data Protection Regulation. The Customer acknowledges being solely responsible for the processing constituted in this regard.
LAGRANGE commits to comply with the legislation in force relating to the protection of privacy with regard to the automated processing of personal data.
In accordance with applicable law, the Customer has the rights of access, rectification, and deletion of Data, as well as the right to refuse processing, to request a limitation of processing, and finally the right to data portability of personal data concerning them, which they can exercise directly with LAGRANGE. The Customer may require that information about them that is erroneous, outdated, or incomplete, or whose collection or use, communication is prohibited, be modified, completed, clarified, or deleted.
To exercise their rights, simply write to LAGRANGE at the following email address: conso@lagrange.fr.
The Customer is informed of their right to contact the National Commission for Information Technology and Civil Liberties (CNIL) at any time, particularly in case of dispute regarding the application of these terms.
ARTICLE 9. RETENTION OF TITLE
Notwithstanding any clause to the contrary, LAGRANGE sells under retention of title and without any exception all Products it markets. This clause constitutes, in all its provisions, an essential condition without which LAGRANGE would not have contracted with the Customer.
LAGRANGE remains the owner of any delivered goods until complete payment of all amounts due, corresponding to the effective receipt of all amounts due by LAGRANGE.
It is therefore prohibited for the Customer to dispose of the goods to resell them, transform them or modify their nature. LAGRANGE must be immediately informed of any seizure or other infringement of these rights.
ARTICLE 10. AFTER-SALES SERVICE – WARRANTY
LAGRANGE commits to ensuring that the delivered Products comply with legal and regulatory obligations and with current French and European standards.
LAGRANGE is bound by a legal guarantee of conformity towards the Consumer, under the conditions provided by the Consumer Code and a legal guarantee for hidden defects under the conditions provided by the Civil Code.
10.1. LEGAL WARRANTY
- Legal guarantee of conformity
In accordance with the provisions of Articles L. 217-4 and following of the Consumer Code, the consumer Customer benefits from a legal warranty of conformity (See Appendix 1).
In accordance with the provisions of Article L. 217-7 of the Consumer Code, conformity defects that appear within twenty-four (24) months from the delivery of the Product are presumed to have existed at the time of delivery. For second-hand products, this presumption is reduced to twelve (12) months.
The Customer is free to choose between the repair of the Product or its replacement, subject to the applicable legal conditions in this matter.
- Warranties for hidden defects
The legal guarantee of conformity action is not exclusive of the guarantee against hidden defects action, available to any customer under the Civil Code. It covers any defect in material, design or manufacture affecting the product and making it unfit for use.
10.2. COMMERCIAL WARRANTY
In accordance with the LAGRANGE after-sales service charter, the warranty granted by LAGRANGE to Customers residing in metropolitan France is 2 years from the date of purchase, certified by the invoice date issued in France. An additional year of warranty can be applied if the request was made via the warranty extension form available on Lagrange.fr.
To benefit from an additional year of free warranty, register on the Lagrange Website (www.lagrange.fr). The warranty includes parts and labor, covers manufacturing defects and return shipping (outbound shipping is at the Customer's expense). Excluded from the warranty are: damage resulting from misuse or non-compliance with the instructions for use, and breakage due to falling.
This warranty applies to domestic use only, in no case to professional or semi-professional uses. The 2-year warranty or +1 year warranty is valid only for people residing and having made their purchase in metropolitan France, Monaco, Germany, the Netherlands or Belgium.
The Customer is prohibited from intervening themselves or having a third party intervene to remedy the defect. Such intervention excludes warranty coverage.
ARTICLE 11. ENVIRONMENTAL PROTECTION
In order to preserve our environment and our health, the disposal of electrical appliances at the end of their life must be done according to very specific rules and requires the involvement of everyone, whether supplier or user. This is why your appliance, as indicated by the symbol on its nameplate, must under no circumstances be thrown into a public or private bin intended for household waste.
When disposing of it, it is your responsibility to deposit your device at a designated public collection center for the recycling of electrical or electronic equipment. For information on collection centers and recycling of discarded devices, please contact your local authorities, household waste collection services, or the store where you purchased your device.
Under the European regulation of 2003, when you purchase an item on our Website, you participate in financing the collection, reuse, and recycling of your old device by paying an EEE (Electrical and Electronic Equipment) eco-participation. This eco-participation is a contribution included in the price of products that is entirely paid to eco-organizations approved by public authorities to manage the collection and recycling chain specific to EEE. The amount of the eco-participation is calculated by these eco-organizations and varies according to the devices and treatment methods.
The company LAGRANGE (SIRET 95551324700036) is registered in the producers' register of the EEE (Electrical & Electronic Equipment) sector, pursuant to Article L.541-10-13 of the Environmental Code. Its unique identifier assigned by the Environment and Energy Management Agency (ADEME) is: FR001394_05GEBU. This identifier certifies its compliance with regard to its obligation to register in the register of Electrical and Electronic Equipment producers and the completion of its market placement declarations with ECOSYSTEM. Lagrange company is also subject to the Extended Producer Responsibility (EPR) principle for the "Packaging" sector. As such, it is registered with CITEO under the unique identifier FR211075_01MVZF.
ARTICLE 12. LIABILITY
LAGRANGE's liability cannot be invoked in case of misuse of appliances, particularly in an industrial or commercial context. It is limited to repairs of damages for which proof and causation are provided by the buyer.
LAGRANGE cannot be held responsible for normal wear and tear of the Product. Similarly, the consequences of negligence, lack of maintenance or supervision, causing damage to the Customer are not eligible for compensation by LAGRANGE.
In any case, LAGRANGE cannot be held liable when the damage results from a fact independent of its will, resulting from the Customer, a third party or force majeure.
LAGRANGE is not responsible for temporary unavailability of the Website due to technical maintenance, a problem, or a cyber attack. To ensure the proper functioning and management of its Website, LAGRANGE reserves the right to suspend or interrupt access, make any necessary modifications for optimal management of the Website, and delete or modify information to remain compliant with current standards.
Some of the services offered by LAGRANGE are accessible through third-party applications, websites and services ("Third-Party Applications"). These Third-Party Applications may have their own terms of use and privacy policies, which govern the use of these Third-Party Applications. LAGRANGE does not validate and is not responsible for the behavior, functionality or content of any Third-Party Application or any transaction that the Customer may enter into with the provider of these Applications
ARTICLE 13. INTELLECTUAL PROPERTY
Photos, technical documents and any elements communicated by LAGRANGE are reserved to it, as sole owner of intellectual property rights. All elements contained on the Website are also covered by intellectual property rights, belonging solely to LAGRANGE.
The Customer acknowledges that no right to use or reproduce said rights is granted to them. The Customer will not make any misuse of these rights. They specifically agree not to alter said rights, nor to make improper use of them that would discredit or devalue them.
ARTICLE 14. DISPUTE RESOLUTION AND APPLICABLE LAW
The contract is governed by French law.
The parties agree to make their best efforts to amicably resolve any disagreements that may arise from the interpretation, execution or termination of relations. Thus, in case of dispute or complaint, the Customer shall first contact LAGRANGE to obtain an amicable solution at the following contact details: conso@lagrange.fr or at the following address: 17 Chemin de la Plaine, ZA Les Plattes CS 30228, 69390 Vourles (France)
14.1. DISPUTES WITH CONSUMERS
The Customer is expressly reminded that they have the option to resort free of charge to conventional mediation with a view to amicably resolving any dispute with LAGRANGE, in accordance with Articles L. 612-1 of the Consumer Code.
The Customer may thus resort to mediation through the Consumer Mediation Center of Justice Conciliators whose contact details are mentioned below: https://www.cm2c.net/contact.php
In this case, the Parties remain free to accept or refuse the use of mediation, as well as, in the case of recourse to mediation, to accept or refuse the solution proposed by the mediator.
In accordance with Article L. 612-2 of the Consumer Code, the Customer must first prove they have attempted to resolve their dispute directly with LAGRANGE through a written complaint, sent by postal mail or email.
The Customer also has the possibility to file a complaint via the Online Dispute Resolution Website (called the "ODR" platform) accessible through the link below: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN
The Parties remain free at any time to terminate the mediation process. In the absence of an agreement with LAGRANGE or in case of failure of mediation, the competent jurisdiction will be that designated in application of the rules of common law.
14.2. DISPUTES WITH OTHER CUSTOMERS
The Parties commit in good faith to do everything possible to amicably resolve any difficulties related to the formation, interpretation, and execution of the contract.
IN THE EVENT THAT THEY FAIL TO DO SO, ALL DISPUTES RELATING TO THE FORMATION, INTERPRETATION, EXECUTION AND TERMINATION OF THE CONTRACT WILL BE SETTLED BY THE COMMERCIAL COURT OF LYON, INCLUDING IN CASES OF SUMMARY PROCEEDINGS, THIRD-PARTY PROCEEDINGS OR MULTIPLE DEFENDANTS.
ARTICLE 15. TOLERANCE
The fact that one of the Parties does not invoke, at any given time, any of the provisions of this Contract, cannot be interpreted as a waiver of the right to subsequently invoke any of these provisions.
ARTICLE 16. PARTIAL INVALIDITY
The possible cancellation of one or more clauses of this Contract by a court decision or by mutual agreement between the Parties shall not affect its other provisions, which shall continue to produce their full effect insofar as the general economy of this agreement can be preserved.
In the event that the execution of one or more clauses of this Contract is rendered impossible due to its cancellation, the Parties will attempt to come together to establish a new clause whose spirit and letter will be as close as possible to the old clause, with the other provisions of this Contract remaining in force.
Failing this or if the general economy of this agreement is fundamentally altered, the Parties may, by mutual agreement, formalized in writing, acknowledge the cancellation of this Contract in its entirety.
Terms updated on October 30, 2024.