No, it is not necessary to grease the plates thanks to their non-stick coating, the batter does not stick. We recommend adding a little fat directly to your batter.

Before first use, wash the surface with hot soapy water, rinse, and then dry.

To preserve the coating, prefer wooden, silicone, or plastic utensils. Avoid metal or abrasive objects.

A short circuit can be caused by a damaged cable or an internal defect. This can also happen if you have stored your appliance in a damp place (garage, basement, etc.). Do not use the appliance again and contact customer service.

If your batter is sticking, it may be due to insufficient fat in the batter or on the plates, too much sugar in the batter, or a cooking temperature that's too low.

The batter might be too dry or the plate not hot enough. Let the crepe cook for a few seconds before flipping it.

Check that the crepe maker is properly plugged in and has reached the right temperature. Make sure the thermostat is correctly set.

If the problem persists, contact our customer service.

We advise against putting your plates in the dishwasher, you should use a non-abrasive sponge and a soft cloth to clean your plates.

Plug in the appliance and wait for the indicator light to show it's ready. This step ensures even cooking. For the Premium Gaufres®, follow the beep and light indicator.

No, to preserve the non-stick coating, only use wooden or silicone utensils.