For usage advice, please consult our downloadable user manuals on the product pages. You can also visit our User Manuals section. Additionally, you can discover our videos available on your appliance's product page as well as on our Social Media. Our customer service is also at your disposal to answer all your questions.

You can find detailed specifications for our products directly on each product page as well as in the user manuals. Our customer service team is also available to answer all your questions.

Oxidation marks may appear on the heating element holder due to moisture. This phenomenon does not affect the functionality of the appliance and can be cleaned using a soft cloth.

If it's a Raclette Transparence® purchased after October 2024: its upper glass is removable thanks to the two pucks and can be cleaned in the dishwasher. If it concerns a previous purchase, the glass is not removable. You can use a soft, damp cloth to clean the glass surfaces.

Make sure the machine is properly preheated before adding sugar. Use specific cotton candy sugar, and also check that the rotating head of the machine is clean and working properly.

We conduct tests with "standard" milk types, commonly found in supermarkets (cow, goat, and soy). Making yogurt with plant-based milk is more complex due to the lack of fat in these milks and their liquid consistency, which prevents the yogurt from setting properly. For almond or coconut milk, it is possible to make yogurt by programming 15 hours of cooking time and adding 5 teaspoons of powdered milk. Optimal setting can be achieved by adding agar agar.

First, follow the recipe provided in the instructions, then fill the holes with a spoon. It's even easier with a small ladle (or a piping bag). Fill the entire mold and let it cook for a few minutes.

No, we do not recommend using liquids other than water. You can heat tea or coffee if they are unsweetened.

We advise against storing your appliances in cold and humid conditions. Avoid storing them in a garage or cellar.

After use, while the plate is still hot, turn off your Plancha and pour a glass of water on the plate. The water will "foam" and loosen residues. You can use the spatula to scrape off residues and let the water drain into the juice tray. Remove the juice tray and place it in the dishwasher.