The Lagrange warranty covers manufacturing or product conformity defects for a legal period of 2 years from the date of purchase, in accordance with current legislation. It only applies if the appliance has been used according to the provided instructions. The warranty does not cover damage due to misuse, improper maintenance, normal wear and tear, or consumable parts. You can consult the detailed conditions on the official page: Lagrange Terms and Conditions of Sale.

Oxidation marks may appear on the heating element holder due to moisture. This phenomenon does not affect the functionality of the appliance and can be cleaned using a soft cloth.

We advise against storing your appliances in cold and humid conditions. Avoid storing them in a garage or cellar.

In case of malfunction, contact our after-sales service via our chatbot or contact form for assistance.

You can drop off your appliance at a collection point dedicated to Waste Electrical and Electronic Equipment (WEEE).

Yes, we work to extend the lifespan of our products, promote repairability, limit waste and improve the traceability of our materials. We work with French or European partners and favor sustainable materials whenever possible. Discover our commitments here.

At Lagrange, we place sustainability, repairability, and safety at the heart of our approach. We design robust products built to last, and offer an after-sales service with spare parts available for many years after purchase. We also promote short and responsible supply chains to limit our environmental impact. Our commitments here.

Use a soft, damp cloth with a little white vinegar or a special stainless steel cleaner. Then dry with a clean cloth to avoid marks.

Check that the plate is properly positioned and correctly plugged in. If the problem persists, contact our customer service.

Lagrange rigorously selects its coating suppliers and ensures their application according to current industrial standards, guaranteeing their effectiveness and safety. For more details on the application processes, we invite you to visit our dedicated page.