Once your order has been shipped, you will receive a confirmation email with a tracking link. You can also check the status of your order from your customer account in the "My Orders" section. Click on the order number to get detailed information about its status and delivery.

Once the order is confirmed, it is no longer possible to change the shipping method from your account. If you made a mistake, quickly contact our customer service to make the necessary changes before shipment.

Shipping costs vary according to the destination country, selected carrier and cart amount.

To make an online return, log into your account and go to the "My Orders" section. Select the relevant order and follow the instructions to generate a return request. You will then receive a confirmation email with instructions for returning your product.

After initiating a return via your customer account, a return label will be sent to you by email. You will simply need to print it and attach it to your package. If you do not receive the return label, please contact our customer service.

You can track the status of your refund from your customer account, in the "My Returns" section. Once we have received and verified the returned item, you will receive a confirmation email and the refund will be processed according to your original payment method within a few days.

If your delivery is not compliant or if the item is defective, we invite you to immediately contact our customer service via the contact form or by phone. Please provide details about the problem encountered, as well as photos if possible. We will offer you a solution, whether it's a replacement, repair, or refund depending on the situation.

If you receive an incomplete order, first check the delivery slip to see if the missing item was scheduled for separate delivery. If not, please contact our customer service and provide the order information and details about the missing items. We will ensure the missing item is sent to you as soon as possible.

To cancel an order, you must contact our customer service as soon as possible after placing your order. If the order has not been shipped yet, we will proceed with its cancellation and refund. If the order is already in transit, you will need to refuse the package upon delivery or return it following our return procedure.

We invite you to contact us directly through the contact form or via the chatbot. A member of our sales team will respond to you promptly.